
I don't get it. In the last five years the Starbucks brand has been diluted with bad coffee, bad sandwiches, and lower quality pastries. They did have a good thing going with their music until iTunes came along. But that's not Starbucks' fault. What is their fault is the decline in their coffee quality, Pike's Place, and now further dilution of the brand with Via.
Starbucks has a shareholder problem.The value of the shares steadily increased since the issuing the of IPO in 1992. Until recently. The shares peaked at around $40, declined to $10 a few years ago, and are now inching back up to about $20 per share. Understandably, large shareholders hate to see their investments diminish. And they know that the only way back up is to expand, to sell more of the current product, or to create more products to sell. They have done about about all the US expansion they can do, they have a bigger menu in the stores than they need, so what's left?
Instant coffee? Yuuuchh. Fire the brain-child that dreamed this up.
It may work, sure, because it is still "cashing in" on the mystique of the name, but what happens 10 years from now when the Starbucks name is synonymous with Folgers or Maxwell House. Imagine saying to someone, "let's meet at the Folgers store." Instant coffee is short-sighted growth and killing the image goose that lays the golden eggs.
I have a suggestion. How about making a really good cup of coffee? Every cup, every customer, every time someone walks in the store.

